This document provides information regarding the Run-time Environment Installer GUI for Sentinel LDK and Sentinel HASP, including supported operating systems, enhancements, known compatibility issue, and issues resolved. ("Sentinel LDK" is the next generation of Sentinel HASP.)
The following topics are discussed:
The latest service packs and security updates must be installed.
When using the Installer GUI to upgrade the Run-time Environment, ensure that:
Under Windows 8, Internet Explorer 10 can be operated in "desktop" style or "Metro" style. When users attempt to access Admin Control Center for the local License Manager in the Metro style browser, they get the message "This page can't be displayed". (This problem does not occur when a user attempt to access Admin Control Center for a remote License Manager.)
To access Admin Control Center for the local License Manager under Windows 8 with Internet Explorer 10, the user must do either of the following:
When Control Guard Agent version 4.0.0.27 is present on a computer, installation of the Run-time Environment will cause the operating system to crash. If this occurs, update to a later version of Control Guard Agent.
When Trend Micro OfficeScan is present on a computer, installation of the Run-time Environment may stall.
Trend Micro has released the following hotfix to resolve this issue: Trend Micro OfficeScan 10.6 Service Pack 3 Patch 1.1 Hot Fix - Server Build 5592 and Client Module Build 5445.
Contact the Trend Micro support team to obtain this hotfix. See the readme file included in the hotfix for more details.
| Reference | Description |
|---|---|
| LDK-6934 | Sentinel LDK Run-time Environment now supports the SentinelHL Drive microSD key (patent pending). This key has been tested with the following microSD cards:
|
| LDK-10090 | Run-time Environment is now supported under Windows 10 Technical Preview Build 10041. |
| Reference | Description |
|---|---|
| LDK-9325 | Given the following circumstances:
|
| LDK-8862 | When attempting to access a remote License Manager, Sentinel Admin API would return the incorrect error code SNTL_ADMIN_LM_NOT_FOUND (6002). |
| LDK-7237 | Given the following circumstances:
As part of the resolution for this issue, when the count criteria for a network license is modified, all active sessions are automatically terminated. |
| Reference | Description |
|---|---|
| LDK-4468 | The template for customizing entries for the Access log in Sentinel License Manager has been enhanced.
For information on the log template, see the Edit Log Parameters screen and related help screen in Admin Control Center. (Click the Edit Log Parameters button from the Configuration - Basic Settings screen.) |
| LDK-735 | Admin Control Center now enables the user to generate a C2V file without the requirement of installing the RUS utility. This is supported for Windows, Mac and Linux platforms. The following limitations apply:
|
| Reference | Description |
|---|---|
| LDK-7893 | The License Manager would fail when it attempted to scan more than 128 remote servers. The message “Failed to begin fridge transaction:327683” was displayed. |
| LDK-7084 | The hasp_get_info() function in the Licensing API did not return consistent results for localhost when no IP address set in etc\hosts file for localhost. The function would return either localhost(127.0.0.1) or IPv4. To resolve this issue, the Licensing API must be upgraded to version 7.3 or later and the Run-time Environment must be upgraded to version 6.65 or later. |
| LDK-5710 | When the real-time clock battery in a Sentinel HL (Driverless configuration) keys is exhausted, the error code returned by the hasp_login or hasp_login_scope function was HASP_INT_ERR instead of HASP_NO_BATTERY_POWER. |
| LDK-5390 | If hasplms.exe is locked at the time the user attempts to upgrade the Run-time Environment, a misleading error message was displayed. The error message now provides an appropriate description of the issue. |
| LDK-8895 | When an activated SL-Legacy license is installed on a machine that contains Products that have clone protection disabled, and a user then attempts to detach a license, error 64 (clone detected) was generated. Now a license can be successfully detached. |
| LDK-8936 | Installation of certain third party tools would cause the removal of a symbolic link from Hardlock drivers. As a result, HL keys would become inaccessible. |
| Reference | Description |
|---|---|
| LDK-6857 | A compilation error would occur when the RTE 6.62 haspds.msm merge module is used with a WIX-MSI installer. |
| LDK-7030 | A Stop error (BSoD) would occur when the customer applied a V2C on a machine with a dynamic disk. |
| Reference | Description |
|---|---|
| LDK-6642 | A Stop error (BSoD) was reported with certain flash drives (if connected). |
| Reference | Description |
|---|---|
| 12506 | Sentinel LDK communicates via TCP and UDP on port 1947. This port is IANA-registered exclusively for this purpose. At the end user site, the firewall must be configured so that communication via this port is not blocked. |
| 180256 | When a computer names contains UTF-16 characters, Admin Control Center displays the short name for the computer (similar to Windows Explorer). Similarly, the sntl_admin_get function in Admin API returns the short name. |
| 182646 | After Windows 7 is
upgraded to Windows 8, the user is not able to use existing SL licenses
or to install new SL licenses. Workaround: After you upgrade from Windows 7 to Windows 8, reinstall the Run-time Environment. |
| LDK-2471 | Sentinel Licensing API:
On a computer with the Nvidia chip set GeForce 7025/nForce 630a, and
where the CPU is AMD Athlon 64 X2, the hasp_read and hasp_encrypt
functions may fail with error 39, HASP_BROKEN_SESSION. This problem
only exists with HASP HL keys with Firmware version 3.25. Workaround 1: On the computer described above, when error 39 is returned, call the hasp_read or hasp_encrypt function again. It is not necessary to call hasp_login again. Workaround 2: Use Sentinel HL keys with Firmware version 4.2x. |
| LDK-5038 | It is not possible to retrieve the hard disk drive ID in SL-AdminMode fingerprints for Dell PowerEdge R710 and PowerEdge T410 machines. |
| LDK-8480 | With some new USB chipsets, it is possible that the API hasp_update() call, used to update the firmware of Sentinel HL keys to version 3.25, will generate the HASP_BROKEN_SESSION return code, even if the firmware is correctly updated. (This issue does not occur with Sentinel HL Driverless keys with firmware version 4.x.) Workaround: Install the latest Run-time Environment. The automatic firmware update feature of the License Manager will automatically update the firmware of the key the first time that the key is connected, without the need to call hasp_update(). |
Copyright
© 2015 SafeNet, Inc. All rights reserved.